Terms of service

Welcome to Soren ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our website [sorenstore.com] (the "Site") and any purchases you make through it. By accessing the Site or placing an order, you agree to be bound by these Terms. If you don't agree, please don't use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to place an order. By using the Site, you confirm you meet this requirement.

2. Products

  • We sell sneakers and related accessories, including resale/secondhand pairs
  • We make reasonable efforts to display accurate colors, sizing, and condition, but slight variations may occur due to screen settings or product batch
  • All items are subject to availability. We reserve the right to limit quantities or discontinue any product at any time

3. Authenticity

Every product we sell is guaranteed 100% authentic. We are not affiliated with, endorsed by, or sponsored by any of the brands whose products we resell (e.g., Nike, Adidas, New Balance, Salomon, On, etc.). All trademarks, product names, and logos belong to their respective owners.

4. Pricing & Payment

  • All prices are listed in [USD] and are subject to change without notice
  • We reserve the right to correct pricing errors, even after an order has been placed; if this happens, we'll contact you before processing the order
  • Payment must be made in full at checkout through our approved payment processors
  • We do not store your full payment card details

5. Order Acceptance

Placing an order is an offer to purchase. We reserve the right to refuse or cancel any order for reasons including but not limited to: suspected fraud, pricing errors, stock unavailability, or shipping restrictions. If we cancel an order, you'll receive a full refund.

6. Shipping

  • Estimated delivery times are provided at checkout and are not guaranteed
  • Risk of loss and title for items pass to you upon delivery to the carrier
  • We are not responsible for delays caused by the carrier, customs, or events outside our control

7. Returns & Refunds

Returns and refunds are handled according to our [Refund Policy], which is incorporated into these Terms by reference.

8. Intellectual Property

All content on the Site — including text, graphics, logos, images, and software — is our property or licensed to us, and is protected by copyright and trademark law. You may not copy, reproduce, or use it without our written permission.

9. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or another user's account
  • Post or transmit any harmful code, spam, or fraudulent content
  • Resell products purchased from us in a way that misrepresents authenticity or condition

10. Accounts

If you create an account, you're responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any unauthorized use.

11. Limitation of Liability

To the fullest extent permitted by law, Soren and its owners, employees, and affiliates will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased, even if advised of the possibility of such damages. Our total liability for any claim is limited to the amount you paid for the product in question.

12. Disclaimer of Warranties

The Site and products are provided "as is" and "as available," without warranties of any kind, express or implied, except as required by applicable law.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising from your violation of these Terms or misuse of the Site.

14. Governing Law

These Terms are governed by the laws of [State/Country], without regard to conflict-of-law principles. Any disputes will be resolved in the courts located in [Jurisdiction].

15. Changes to These Terms

We may update these Terms from time to time. Changes take effect once posted on this page. Continued use of the Site after changes are posted means you accept the updated Terms.

16. Contact Us

Questions about these Terms? Reach out:

  • Email: supportpaceon@gmail.com
  • Store: Soren