Shipping policy

Shipping Policy

Last Updated: July 14, 2026

At SorenTrail, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing your order.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are not processed or shipped on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times vary depending on your location and local postal services.

Region	Estimated Delivery Time
United States	7–35 business days
Canada	10–40 business days
United Kingdom	7–20 business days
Australia & New Zealand	10–25 business days
Europe	7–25 business days
Rest of the World	15–60 business days

Please note: While most orders arrive well before the estimated timeframe, international shipments may occasionally take up to 60 days due to customs inspections, carrier delays, weather conditions, or other factors outside of our control.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method. Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take a few days to appear after the package has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your purchase. SorenTrail is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery timeframe, please contact our support team. We will work with the shipping carrier to investigate the shipment and provide the best possible resolution.

Please note that shipping delays caused by customs clearance, severe weather, holidays, or carrier disruptions are beyond our control.