Shipping policy

Thanks for shopping with Soren! Here's everything you need to know about how we ship your order.

1. Processing Time

• Orders are processed within 1–3 business days after payment is confirmed
• Orders placed on weekends or holidays will begin processing the next business day
• During high-volume periods (drops, sales, holidays), processing may take slightly longer — we'll notify you if there's a significant delay

2. Shipping Rates & Delivery Times

Delivery times are estimates provided by the carrier and start counting after your order has shipped — they don't include processing time.

3. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your package's progress directly through the carrier's website. Please allow 24–48 hours for tracking information to update after you receive it.

4. Customs, Duties & Taxes (International Orders)

• International orders may be subject to import duties, taxes, and customs fees charged by your country
• These charges are the customer's responsibility and are not included in the item price or shipping cost
• We are not able to predict what these charges will be — please check with your local customs office if you have questions
• Refusing a package due to customs charges does not qualify you for a refund of the original shipping cost

5. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at [supportpaceon@gmail.com] as soon as possible — we can only make changes before the order ships.

6. Lost or Stolen Packages

• If tracking shows your package as delivered but you haven't received it, please check with neighbors and your local carrier office first
• If it's confirmed lost in transit, contact us within 10 days of the expected delivery date so we can file a claim with the carrier
• Soren is not responsible for packages stolen after being marked as delivered, but we're happy to help you file a claim

7. Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund.

8. Split Shipments

If your order contains multiple items, they may ship separately depending on availability and warehouse location. You won't be charged extra for split shipments.

9. Shipping Restrictions

We currently do not ship to [P.O. boxes / specific excluded countries — list if applicable]. If your country isn't available at checkout, it means we don't currently ship there.