Refund policy

Thank you for shopping with us. We want you to love your sneakers — if something isn't right, here's how we handle refunds and returns.

1. Return Window

You have 14 days from the date you receive your order to request a return. To be eligible:

  • The item must be unused, unworn, and in the same condition you received it
  • Sneakers must be returned in their original box (the box counts as part of the product — please don't use it as the shipping box or tape/label it directly)
  • All original tags, accessories, and packaging must be included
  • Proof of purchase (order number or receipt) is required

2. Non-Returnable Items

The following are final sale and cannot be returned or refunded:

  • Items marked "Final Sale" or purchased during a clearance/outlet promotion
  • Worn, washed, or damaged sneakers (damage not caused by us or the carrier)
  • Items missing the original box or accessories

3. How to Start a Return

  1. Email us at supportpaceon@gmail.com with your order number and reason for return
  2. We'll send you a Return Merchandise Authorization (RMA) and shipping instructions
  3. Pack the item securely (original box inside a shipping box — don't ship it bare) and send it to the address provided
  4. Once we receive and inspect the item, we'll notify you of the approval status

Returns sent without an RMA may be refused or delayed.

4. Refunds

  • Once your return is inspected and approved, we'll process your refund to your original payment method within 5–10 business days
  • Shipping costs are non-refundable, unless the return is due to our error (wrong item sent, defective product, etc.)
  • If more than 15 business days have passed since your return was approved and you haven't seen a refund, contact your bank or card issuer — processing times can vary. If it's still not showing, reach out to us at supportpaceon@gmail.com

5. Return Shipping Costs

  • Customer-initiated returns (change of mind, wrong size, etc.): the customer covers return shipping
  • Our error (wrong item, defective, damaged in transit): we cover return shipping and offer a full refund or free replacement

6. Exchanges

We currently don't process direct exchanges. If you need a different size or style, please return your original item for a refund and place a new order.

7. Damaged or Defective Items

If your sneakers arrive damaged or defective, contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free return and send a replacement or full refund, your choice.

8. Authenticity Guarantee

Every pair we sell is guaranteed 100% authentic. If you have any doubt about authenticity, contact us before wearing or removing tags — we're happy to provide additional verification.

9. Contact Us

Questions about your return or refund? Reach out: